This is a very difficult problem to solve because after numerous checks, it would appear that there is no obvious way to resolve this issue. It seems that when you update the Note 2 to a new OS, trying to update again to the latest version can cause this problem. For whatever reason the device is seen as modified, which it technically is, and then the next update is barred which would appear to be a fault in the way the software is delivered or with the actual Android operating system. There are, however, some straightforward procedures you can try that users have claimed to work. Firstly, if you have an SD card installed you need to remove it.
Restart your phone and then check to see if the update is now available without the SD card inserted. When the SD card is inserted again, you should still see the correct update message. If this method does not work, a more serious method is to reformat your device completely and then try to update. This may sound extreme, but if you have a decent backup procedure in place it should not take too long to get all of your apps and data back. Our experience suggests, however, that the SD card method should work for you.
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